Our Commitment to Privacy
Vertical Screen, Inc., and its affiliates: Truescreen, Inc., Certiphi Screening, Inc. and Business Information Group, Inc. (collectively, "we," "us" or "Company") are committed to safeguarding the privacy of the data we receive and process. This notice explains our online information practices and Short Message Service (“SMS”) text service, when such service applies.
Effective as of May 8, 2018
Our website is not directed at children under the age of 13.
The Information We Collect and How We Use It
We provide employment screening services only to businesses with a permissible purpose in accordance with the FCRA. We release information via telephone, fax, mail and electronically, only to the individual(s) or business(s) that originally requested the service. We do not sell or provide the personal information collected and maintained in our databases to an outside entity for any purpose. Similarly, we do not compile mailing lists consisting of subjects of our screening reports for any purpose not related to a permissible use.
We use several forms on this website and other methods to collect personally identifiable information and other information about the users of this website ("you" or "user"). The types of information we collect when you access the website may include, without limitation, the following:
- Your name and the name of your company
- Your electronic mail ("email”) address
- A contact address
- Your phone and fax numbers
- Any other information that you provide in a form on the website
- The Internet Protocol address from which you accessed the website
- Contents of any queries
- What items you clicked on the applicable Web page
In addition, we may collect other information not listed above. As appropriate, we may share any such data we collect with our affiliated companies or website monitoring firms strictly for monitoring and collecting information regarding the use and traffic patterns of our websites. However, the Company is required to and does comply with all applicable laws and regulations, some of which limit the collection, storage, use and dissemination of information.
Some of the information we collect via the website is gathered and maintained through the use of "cookies." A "cookie" is a small file that is saved on your computer where we maintain the "state" of your current visit to our website. We generally do not store any personal information in these cookies. Some of these cookies are created as "temporary" files that your browser should delete when the browser window is closed, while other cookies are stored for longer and indefinite periods of time ("persistent cookies").
We may also collect certain non-personal data in connection with the website. For example, we may collect information on the browser that you use to access the website, the operating system that you are running and certain information about the website you accessed immediately before you accessed our website.
We may aggregate your non-personal data with the non-personal data of our other users. We also collect and analyze general traffic patterns within our website to help maintain the flow and content of the website, and we may use some or all of this anonymous aggregated information to support our commercial activities, or for any other reason.
Personal information will be retained only as long as necessary to fulfill our consumer reporting services and/or client requirements, for a maximum period of seven (7) years, or as otherwise required by applicable laws.
Our Commitment to Data Security
To prevent unauthorized access to your personally identifiable information, maintain data accuracy and ensure the correct use of such information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. We urge you to take adequate precautions to protect your personal data.
The copyright in all material provided on this site ("Site") is held by Company or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Company or the copyright owner. You also may not, without Company’s permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws; the laws of privacy and publicity; and communications regulations and statutes.
We receive your mobile phone number when you opt-in to receiving text message or SMS notifications regarding the background screening process through our client, whom you are seeking to establish or have already established a relationship with (“Background Screening Updates”). We also receive any user or screen name that you use in connection with the SMS notification service. We use this information to (a) provide you with the SMS notification service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important messages, (e) provide anonymous reporting for internal use only for service improvement.
Each message sent or received through the Background Screening Updates is stored on our servers. We retain these messages on our servers for a period of six (6) months to comply with applicable retention laws. Please note that the content of any text messages will never include personal identifying information, the content of a background check, or any other private information. The content of the texts from you will only be such things as “Help” or “Stop” in connection with the texting service; our texts will be limited to a status update of your background check, or to notify you that an email has been sent to you.
Disclosure of Your Information
We will not rent or sell your personal information to other companies or individuals.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts. You should note that in using the SMS notification service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We provide you with the ability to opt out of the Background Screening Updates for any reason. You can opt out by texting “STOP” to the last message received from us.
Company has certified that it and this Policy adhere to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity and purpose limitation, access and enforcement, as well as the Supplemental Principles.
The certification is in the name of Vertical Screen, Inc. d/b/a Vertical Screen, Truescreen, Business Information Group and Certiphi Screening.
Our background screening services include collection of information on individuals for employment-related purposes. Our clients provide us with your personal information in connection with our preparing a background screening report for them. Personal information gathered may include your history of employment and other credentials related to your prospective employment. In addition to the data that is submitted to us by our clients, we may collect data from third parties as needed to process academic, residential, achievement, job performance, attendance, litigation, personal history, credit reports, driving records, criminal history records and other lawful checks. Prior employers and/or references may be contacted, and the report may include information obtained through personal interviews regarding the applicant’s character, general reputation, personal characteristics and/or mode of living. We may provide all such information to our client (your current or prospective employer) in one or more reports. We will use such information only for the purposes of performing employment screening and credential verification services, including verification of the accuracy of the personal information and check of your references.
We are committed to subjecting all personal data received from the EU to the Privacy Shield Principles. In certain instances, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Before the information we collect is provided to our clients, our clients must certify to us:
- That they will provide disclosure to their applicants that a background investigation will be performed and that personal data may be gathered for the purpose of completing the background screening report.
- That they will receive consent from an applicant before a Background Investigation Report is requested.
- That they will not resell the background report to a third party.
Choice (Opt-Out of Sensitive Information)
The information collected is only utilized for the purpose described above in the section on “Notice.” In the event a consumer wishes to opt-out of any use of information collected by us, a consumer can notify us through the contact information on this website that permission or any use of the data is withdrawn. That does not mean that if a consumer opts-out that the data is erased or deleted. Various laws require that this service maintain the data on file for a consumer for a period of time for the protection of the consumer as a result of applicable statute of limitations required under the federal Fair Credit Reporting Act. However, in the event of an opt-out, the data will not be forwarded or utilized by us for any purpose.
If you are a U.S. resident and you do not wish to have your personal data made available to our client (your current or prospective employer), please do not authorize our client to procure a screening report from us.
Company’s shall be liable in accordance with all applicable laws if found to have willfully violated consumer’s rights in the onward transfer of personal data to third parties.
We take all reasonable procedures to protect personal and identifiable information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have taken and will continue to take appropriate measures to assure the security of sensitive personal data. Any personal data transmitted to or from our web site is protected by a secure socket layer (SSL) key which encrypts the data transmitted over the Internet. Password protection protocols are used on all computers. Access to servers containing private information and data is strictly limited to only our authorized personnel who have been trained to protect against loss, misuse, unauthorized access, disclosure, alteration or destruction of personal data under our control. We also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that are used to store sensitive personal information are kept in a secure, state-of-the-art environment, with security measures.
Data Integrity and Purpose Limitation
Consistent with the Principles, personal information is limited to the information that is relevant for the purposes of processing. As previously mentioned, the information collected is only utilized for the purpose described above in the section on “Notice.” Personal information is not processed in a way that is incompatible with the purpose for which it has been collected or subsequently authorized by the consumer. To the extent necessary and possible, reasonable steps are taken to ensure that data and information is reliable for its intended use, accurate, complete, and current.
We provide you with access to all data collected about you in order to give you the reasonable opportunity to confirm what personal data we possesses about you, and to correct, amend or delete information that is inaccurate or incomplete. Disclosure is provided under the terms of the federal Fair Credit Reporting Act. Under all circumstances, you are entitled to a copy of your report under the terms of the FCRA. Company reserves the right to engage in reasonable efforts to confirm the identity of anyone requesting data, so that we only provide data to the consumer that is the subject of the data. For your protection, we will require proof of identity, including proper verification and confirmation that you are the individual who is entitled to request access, before providing information to you. If we collected information from you, we will mail to you, if you are a U.S. resident, a copy of the report about you within 5 days, as it has been provided to your current or prospective employer, at no charge.
Although we make every effort to ensure that the data we collect and store about you is as accurate as possible, we cannot guarantee that third parties are accurate in information that is transmitted and therefore we are not responsible for the data. We therefore are not responsible for the accuracy of data about you that may be supplied by any other third-party sources of information or our clients.
Recourse, Enforcement and Liability
This service verifies adherence to the Privacy Shield Policy by means of in-house verification by the management of this company. Company is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
In compliance with the Privacy Shield Principles, Company commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Vertical Screen, Inc. at 1-800-260-1680 or email: firstname.lastname@example.org.
Company has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association’s Privacy Shield Dispute Resolution Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the American Arbitration Association by calling Jason Cabrera, International Liaison, at (212) 484-3207 or Cabreraj@adr.org for more information or to file a complaint. The services of American Arbitration Association are provided at no cost to you. There is a possibility, under certain conditions, for you to invoke binding arbitration.
How to Contact Us