SMS Notifications Terms and Conditions

Effective: April 19, 2018

These SMS Terms and Conditions sets forth more detail Truescreen, Inc., a background screening company, communicating with you via text message regarding the background check that we are performing on you for our client (the “Services”).   The background check is being completed upon your consent.  If you have not granted consent for Truescreen, Inc. to perform a background check on you, please contact us.  

As part of the Services, you agree to the use of short message service (“SMS”) or text messages (collectively referred to as “Messages”).  As part of the Services, Truescreen, Inc. will send you text messages if you opt in to receiving such text messages. Once you opt in, you will have an opportunity to confirm your interest in receiving these messages via a reply to an initial text message you receive. Your consent is not a condition to purchase services from Truescreen, Inc.

At no time will Truescreen, Inc. send you text messages that include any advertisements, marketing or any other matters not related to the background check that we are conducting.  For more information, please visit our Privacy Policy at https://www.truescreen.com/privacy-policy/.

Our expectation is that you will receive periodic text messages, with a frequency of one (1) message per user request. 

Please be aware that message and data rates may apply from your mobile carrier. Truescreen, Inc. does not have any control over these rates, nor does it have control as to any other obligations you may have to your mobile carrier in connection with your text messaging service. By opting in to receive messages from Truescreen, Inc., you are accepting any such charges from your mobile carrier.  Truescreen, Inc. does not control how these fees are charged to or collected from you.

Truescreen, Inc. reserves the right to terminate the text messaging program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. Truescreen, Inc. does not guarantee that text messaging is available across all carriers, and is not liable for delayed or undelivered messages.

You may text “HELP” for any assistance in response to the latest text you received from Truescreen, Inc.  You will receive a response to contact Customer Service at 1 (800) 803-9042, or contact help@truescreen.com.   Truescreen, Inc. will answer any of your service or other related questions that you may have.

To stop receiving text messages from Truescreen, Inc., text STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE to the number from which you received the last text message.   Our preference is that you simply text “STOP”, should you decide to cancel all texting.

Please note that opting out of receiving text messages from Truescreen, Inc. will unsubscribe you from all text messages sent by Truescreen, Inc.  You agree that following a request to unsubscribe from texts, you will receive one (1) final message from Truescreen, Inc., confirming that you have been inactivated from receiving texts from Truescreen, Inc.

For Customer Service, call: 1 (800) 803-9042 or contact help@truescreen.com.

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What Our Clients Are Saying

The service you provide at Truescreen has been the best I have ever seen in comparison to other vendors I have worked with in the past! You guys rock!

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Retail Store Chain

I am very impressed with your company’s customer service, and the Truescreen portal seems to be an intuitive, user-friendly design.

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Public College

Our team loves working with Truescreen and the expedient, thorough service and results we get from you.

Human Resources Executive
Large Hotel Chain

I appreciate all your hard work ensuring that individuals are cleared through our processes. Truescreen makes my job so much easier and less stressful.

Human Resources Analyst
Large Academic Institution
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