You may contact Truescreen, Inc. and request a Disclosure and/or a copy of the Consumer Report/Investigative Consumer Report (Background Screening Report) of which you are the subject that we have prepared at the request of one of our clients.  This service is provided at no charge to you.  Please note that proper identification will be required.

Under state and federal law, consumers have the right to access a copy of their background reports and to dispute the accuracy of any information contained within it.

Truescreen offers three convenient methods for consumers to contact our Consumer Care Department.


Contact us online by visiting


Contact us by fax at 1-888-495-8476.


Contact us by mail:

Truescreen, Inc.
Consumer Care Department
PO Box 541
Southampton, PA 18966

Please make sure to include the following in any fax or mail correspondence:

  • Full name
  • Date of birth
  • Full Social Security number (for identification purposes)
  • Address
  • Phone number
  • Details of the request/dispute and any additional relevant documentation

Upon receipt of a consumer inquiry or dispute, Truescreen will reinvestigate any disputed information pursuant to the Fair Credit Report Act (FCRA)

Consumers with questions can also contact our Consumer Care hotline at 1-800-260-1680.

Please note that Vertical Screen and its subsidiary, Truescreen, Inc., is a consumer reporting agency. We are not involved in any hiring or appointment decisions made by our clients and cannot explain why any adverse action has been taken.

Listed below are some additional resources the US Federal Trade Commission publishes to assist consumers.

You may also wish to review our Privacy Policy for further information on how we handle and protect your information.

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